Privacy notice
Last updated: DD Month 2026
This notice explains how Salter Visuals collects and uses personal information when you visit our website, contact us, or work with us. We've kept it in plain English. If anything is unclear, get in touch.
Who we are
Salter Visuals is a trading name of Salter Visuals Ltd (company number 00000000), registered in England and Wales. Our registered office is Registered office address, Postcode.Salter Visuals is the trading name of Owner name, a sole trader. Our business address is Business address, Postcode. We are the "controller" of the personal information described here.
We are registered with the Information Commissioner's Office (ICO) under registration number ZA000000.
Contact us about privacy at pablo@saltervisuals.com, or write to us at the address above.
What we collect
- Enquiry details: your name, email, phone number, business name, the services you're interested in, budget, timeline, preferred call time and your message, when you use our contact form or email us.
- Client and project information: contact details, briefs, contracts, invoices and correspondence when you work with us.
- People in our photos and videos: images and footage of people who appear in content we produce, together with model or location release forms.
- Marketing preferences: whether you've chosen to receive our emails.
- Website data: your cookie choices. If you accept analytics, also anonymous usage statistics (see our cookie policy).
You don't have to give us your details, but we can't reply to an enquiry or provide our services without them. We don't knowingly collect information from anyone under 18.
Why we use it and our lawful basis
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Replying to enquiries and arranging introductory calls | Legitimate interests (responding to people who contact us) and taking steps at your request before entering a contract |
| Delivering our services, managing projects and invoicing | Performance of a contract |
| Keeping financial and tax records | Legal obligation |
| Using images of people in content we produce | Consent (recorded on a release form) or our client's contract, as applicable |
| Sending marketing emails | Consent. You can unsubscribe at any time using the link in every email. |
| Optional website analytics | Consent, given through our cookie banner |
We don't sell your personal information, and we don't make decisions about you using solely automated processing.
Who we share it with
We only share information with trusted providers who help us run our business, and only what they need:
- Website hosting and form-handling providers: e.g. hosting provider
- Email and cloud storage providers: e.g. Google Workspace / Microsoft 365
- File delivery services used to send you finished content: e.g. WeTransfer / Frame.io
- Our accountant and bookkeeping software: e.g. Xero
- Professional advisers, or authorities where the law requires it
Some providers may process data outside the UK, for example in the US or the EU. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the ICO's International Data Transfer Agreement or Addendum. List the countries involved.
How long we keep it
- Enquiries that don't become projects: up to 12 months after our last contact.
- Client records, contracts and invoices: 6 years after the end of the financial year they relate to, as required for tax purposes.
- Release forms: for as long as we use the related content, plus 6 years.
- Marketing list: until you unsubscribe. We keep a minimal suppression record so we don't email you again.
- Cookie choice: 12 months, after which we ask again.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that's wrong or incomplete;
- ask us to delete your information;
- ask us to restrict how we use it, or object to us using it (including for direct marketing);
- ask us to transfer it to you or another organisation (data portability);
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, contact pablo@saltervisuals.com. We'll respond within one month. There's usually no charge.
Complaints
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint, helpline 0303 123 1113.
Changes to this notice
We may update this notice from time to time. The date at the top shows when it last changed.